Solidarité et développement

Service Level Agreement Definitions

Par • 7 Oct, 2021 • Catégorie: Non classé •

It is not uncommon for an Internet backbone service provider (or network service provider) to explicitly display its own SLA on its website. [7] [8] [9] The U.S. Telecommunications Act of 1996 does not expressly require companies to have SAs, but it does provide a framework for Section 251 and Section 252 carriers. [10] For example, Section 252(c)(1) (« Obligation to Trade ») requires established local stock exchange operators (ILECs) to negotiate in good faith issues such as resale and access to rights of way. Verification of vendor service levels is required to enforce a service level agreement. If the SLA is not properly complied with, the customer may, subject to the condition, demand the remuneration agreed in the contract. Another concrete example of an SLA is a service level agreement entered into by an Internet service provider. This SLA contains a guarantee of availability, but also sets expectations for parcel delivery and latency. Packet delivery refers to the percentage of data packets received in relation to the total number of data packets sent. Latenz is the time it takes for a packet to transfer between clients and servers. Management elements should include definitions of measurement standards and methods, reporting processes, content and frequency, a dispute resolution procedure, a indemnification clause to protect the customer from third-party disputes in the event of a breach of the level of service (but this should already be covered in the contract) and a mechanism to update the agreement as appropriate. The production obtained by the customer through the service provided is at the heart of the service level agreement.

A service level agreement is a formal or informal contract between the end user of the service, internally or externally. It determines what the customer receives and specifies what is expected of the service provider. FP7 IRMOS also looked at aspects of translating application-level SLAs into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms. [14] [15] The European Commission presented a summary of the results of different research projects in the field of ASAs (from specifications to control, management and implementation). [16] To limit the amount of compensation, a service provider can: when applications are transferred from dedicated hardware to the cloud, they must achieve the same or even more demanding service levels than traditional installations. SLAs for cloud services focus on data center characteristics and more recently include network features (see carrier cloud) to support end-to-end SLAs. [11] Understanding SLM is one of the steps to achieving ITIL® certification. . . .

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